India’s next digital divide may be about AI literacy

India’s first digital divide was mostly about access to computers, smartphones and the internet, but the next one could be about something less obvious: the skill of using artificial intelligence effectively, critically and responsibly—AI literacy.

Giving someone access to an AI tool does not automatically teach them how to use it. If a small business owner is familiar with the use of AI to help them secure customers, translate product descriptions, or handle mundane tasks, however, they could be ahead of a competitor who has the same AI tools but has no idea how to leverage them.

It’s a big opportunity. According to a World Economic Forum (WEF) report, micro, small and medium enterprises (MSMEs) account for almost 30% of India’s GDP, employing over 230 million people.

The report projects that AI could generate more than $500 billion USD in economic value to the sector, but constraints of resources and...

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