India’s GCCs set to become agentic transformation engines by 2030: Dell-Zinnov studyv Report
Dell Technologies, in partnership with Zinnov, recently released a report at the Dell Technologies Forum 2026 that charts the next phase of India’s Global Capability Center evolution. Titled “India GCCs 2030: From Capability Centers to Agentic Transformation Engines”, the report draws on surveys and interviews with more than 50 senior GCC leaders across BFSI, retail, manufacturing, and software sectors, concluding that the GCCs poised to lead by 2030 will not be those running the most AI pilots, but those that have built the foundations to scale AI into measurable enterprise outcomes.
“The most influential GCCs of 2030 will not be measured by the number of AI initiatives they launch, but by their ability to industrialize AI responsibly and at scale. As they take on greater strategic ownership, robust foundations across data, infrastructure, and governance will become the bedrock of enterprise innovation. The GCCs that build these capabilities now will...
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