India’s GCCs have the scale; their parent companies now want proof of value
India has 2,117 Global Capability Centres (GCCs). They employ 2.36 million people and booked $98.4 billion in revenue in the year to March 2026, according to a Nasscom-Zinnov report released in May. Two years earlier, revenue was $64.6 billion.
The parent companies that fund these centres are now asking a harder question of what have they changed in the business?
“Enterprises are no longer evaluating AI based on the number of pilots launched, but on the business outcomes delivered,” says Rishi Arora, Managing Partner, IBM Consulting India and South Asia.
The question has teeth. Revenue is already close to the 99billion-105 billion Nasscom had forecast for 2030, Reuters reported in May. Yet the average centre now employs about 1,115 people, down from about 1,130 in 2024, according to Zinnov data cited by Nikkei Asia. Zinnov also puts 55% of GCC work, mostly software testing and routine development, under pressure from...
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