India’s biggest bill payments network is now within reach
By Debiprasad Sarangi, CEO, iServeU
On the first weekend of every month, Mr. Ramesh Das, the honorary secretary of a 64-flat housing society in Bhubaneswar, clears his Sunday morning for the registers. Maintenance payments arrive through multiple channels – UPI transfers, bank deposits, QR code scans, and sometimes even cash handed over at the office. Residents claim they have paid. Screenshots begin arriving on WhatsApp. The accountant opens spreadsheets, bank statements and payment records to verify each transaction.
“Did Flat A – 45 pay?” becomes a question and that often leads to multiple reconciliation.
Nobody talks about Mr. Das when they talk about India’s digital payments revolution. Yet his story is the one that tells you how far that revolution still has to go.
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