India’s AI advantage will come from knowing what not to automate
By Sankalp Shukla, Founder, Development Leaders’ Alliance
From a QR code at a tea stall to a farmer’s unanswered query, the real test of technology is not just speed. It is whether someone remains accountable when things go wrong.
You scan a QR code at a roadside tea stall. Your screen says “payment successful”, but the shopkeeper’s phone has not buzzed. The transaction took two seconds; sorting out the confusion may take much longer. At that moment, you are not impressed by the sophistication of the technology. You simply want to know where your money went, and who will help.
This is not an artificial intelligence story. That is exactly why it matters. India’s UPI processed 24.07 billion transactions in September 2026, according to the National Payments Corporation of India.
Behind that everyday convenience sit standards, banks, regulation and a system in which errors can be raised and addressed. The...
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