India’s $98 billion GCC story: How AI and new operating models are changing the game
By Ashwini Kumar Kamble, Chief Growth and Strategy Officer, Neebal Technologies
India’s Global Capability Centre (GCC) industry has outgrown its own forecasts. In FY24, the country’s 1,700-plus GCCs generated $64.6 billion in revenue and employed over 1.9 million people. By FY26, according to Nasscom and Zinnov, India hosted 2,117 GCCs employing around 2.36 million professionals and generating an estimated $98.4 billion. That is roughly $34 billion added in just two years, bringing the industry close to the $99–105 billion that had been projected for 2030.
Two developments explain much of this acceleration: the rise of AI, and a new generation of partners helping global firms build in India. Two very different companies show how these forces are playing out.
The first is Bengaluru-based ANSR, a GCC enabler that helps global enterprises design, build, operate and scale their capability centres. It handles everything from legal entity set-up and infrastructure to talent...
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