Indian Railways’ AI push signals the future of smart public services
By Anurag Jain Founder & CEO, Oriserve
Indian public infrastructure is being transformed quietly but vigorously, and Indian Railways is one of the biggest examples of how AI is revolutionizing public services on a scale never seen before. Serving millions of passengers on a regular basis, the railway network has long been considered the backbone of India’s overall mobility ecosystem. Today, AI-enabled technologies are being used to start and manage operations that also harness safety, enhance customer experiences, and streamline logistical support systems and thus Indian Railways is no longer just modernizing transport but is also putting together a blueprint for smarter governance in the digital age.
From Traditional Tracks to Intelligent Networks
For decades, railway operations relied heavily on manual monitoring, reactive maintenance, and human-driven scheduling systems. Therefore, although to some extent they worked, in the vast, densely populated landscape of India, these models struggled with delays and overcrowding,...
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