Indian GCCs in the age of enterprise AI
By Jaikumar Subramanian, Partner and GCC Industry leader- Diversified Industries, Deloitte South Asia
For many enterprises, the first wave of Artificial Intelligence (AI) adoption meant experimentation. Teams tested use cases, built proofs of concept and explored where the technology could improve productivity or customer experiences.
As organisations move towards deploying AI more widely across the business, Indian Global Capability Centres (GCCs) are playing a key role in the shift to enterprise-scale adoption. They are embedding AI, machine learning, cloud and analytics across business and product development. GCCs now play a greater role in driving growth and allow organisations to tap into a vast pool of benefits, including cost optimisation, specialised talent, improved efficiency and business agility. The ability to bring these advantages together gives GCCs an apex advantage, enabling them to connect technology investments with business priorities and growth.
India has become a leading hub for GCCs, with major clusters...
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