Indian enterprises lose $3 mn per major outage as downtime costs surge: New Relic report
Indian enterprises are reporting some of the highest financial losses from IT outages globally, even as they increase investments in monitoring and managing complex technology environments. A new report by New Relic found that Indian organisations lose an average of $3 million per high-impact outage, with 61% of respondents reporting such incidents weekly or more frequently.
The findings are part of New Relic’s 2026 Observability Forecast: India Edition, which surveyed 500 engineering and IT leaders and practitioners in India as part of a global study covering 2,575 respondents across 24 countries.
The report also highlights a growing gap between the adoption of advanced monitoring technologies and the operational challenges faced by enterprises. While Indian organisations are increasingly monitoring AI systems in production, rising outage frequency, fragmented technology stacks and longer recovery times continue to affect engineering productivity.
High outage frequency puts pressure on enterprise operations
According to the report, 61%...
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