In AI, the winners will be those who build trust at scale: Mukul Jain, CTO, Axis Max Life Insurance
Every CIO has sat through the proof-of-concept parade: a dazzling demo, a promising pilot, and then a long silence while the project stalls against legacy integrations, risk committees and unclear ownership. In insurance, where the product is a promise kept years or decades later, that gap is wider than most.
Axis Max Life Insurance has been working to close it. The insurer has embedded AI across underwriting, claims and customer service, and its leadership argues the lessons reach well beyond insurance. “The biggest lesson has been that AI success has very little to do with the model alone,” says Mukul Jain, the company’s CTO.
Underwriting delivered first
Asked which use case has had the biggest business impact, Jain points to underwriting. Faster, more consistent decisions have improved customer experience, shortened turnaround times, and let the business scale without a proportional rise in operational effort. That decoupling of growth from headcount...
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