How unified customer, employee, and operations experience can propel the competitive advantage of AI

By Shishank Gupta SVP & Head of the Digital Workplace Ecosystem and Microsoft Practice, Infosys

Leaders around the world are quick to attribute productivity gains and accelerating efficiency to the adoption of AI in their organisations. However, the catch often comes when they are asked for hard numbers.

According to the Infosys AI Business Value Radar, while enterprise investment in AI continues to surge, only 19 percent of AI use cases fully deliver on all their intended business objectives, underscoring the critical need to connect adoption to core enterprise outcomes.

The productivity wave, and where it stalled

The first wave of enterprise AI adoption was powered by a promise that was straightforward at its core. Give every knowledge worker a capable AI assistant and watch productivity compound.

The most common use cases were designed around the individual. They would often make people faster at the task level, without any redesign...

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