How to Govern AI in Production With WSO2 AI Gateway
I remember the exact moment I realized we had a problem.
It was a Tuesday afternoon, and our team had just integrated an LLM into a customer-facing support chatbot. The model was brilliant : fast, articulate, and impressively knowledgeable. Everything worked flawlessly in staging. We shipped it to their (luckily) QA environment on a Friday (rookie mistake, I know).
By Monday morning, there were three support tickets. The model had : in its infinite generative wisdom, included a user’s email address in a response visible to another user, confidently hallucinated a refund policy that didn’t exist, and in one particularly creative interaction, produced a response that was 4,000 words long in answer to “what are your business hours?”
Welcome to ungoverned AI in production.
The Realization: AI Needs a Leash (A Smart One)
The thing about LLMs is that they are fundamentally non-deterministic. You can craft the world’s most perfect...
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