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How Tata Realty is building AI-led customer journeys

As India’s real estate sector undergoes rapid digital transformation, enterprises are increasingly looking beyond basic automation towards intelligent, predictive, and deeply personalised customer experiences. For large real estate developers, the focus is no longer limited to digitising workflows alone. The next phase is about simplifying highly emotional and complex journeys such as home buying through AI-led systems, unified data platforms, and contextual customer engagement.

In an exclusive interaction with Express Computer, Girish Hadkar, Chief Information and Digital Officer, Tata Realty & Infrastructure, and Arundhati Bhattacharya, President and CEO, South Asia – Salesforce, discuss how AI agents, predictive intelligence, data governance, and unified enterprise platforms are reshaping customer experiences, operational visibility, and decision-making across the real estate ecosystem.

Real estate is shifting from reactive operations to predictive intelligence

Speaking about Tata Realty & Infrastructure’s larger business vision, Hadkar says the company’s focus continues to remain centred around building sustainable, secure,...

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Meta Says 20,000 Instagram Accounts Hacked via AI Tool Abuse

Meta says roughly 20,000 Instagram accounts may have been hacked in a recent attack abusing an AI-powered account recovery support tool. Hackers compromised many Instagram accounts simply by asking Meta’s chatbot to link their own email address to the targeted account. This enabled the hackers to reset the

Customer Loyalty Through Omnichannel Banking Excellence

The banking and financial services industry is undergoing a profound shift in how it engages customers. Technologies such as AI-powered virtual assistants, intelligent credit decisioning, predictive financial wellness tools, and autonomous service agents are rapidly moving from innovation pilots to boardroom priorities. At the center of this transformation is omnichannel

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Consultant mistakenly deleted a ton of data – but reported it as a bug

And he got away with it too! WHO, ME? Is showing up for work every Monday a mistake? While you ponder that question, dive into a new installment of Who, Me? – The Register's weekly column that shares readers' stories of escaping their errors. This week, meet a

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Cisco Live - how Cloud Control harnesses the power of agents in a post-Mythos world

Jeetu Patel, Cisco’s President and Chief Product Officer started building the company’s platform approach to the Cisco portfolio just under two years ago and Cisco Cloud Control is a core part of that approach. As Patel expressed it at Cisco Live last week: Cloud Control is the manifestation

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Meta Says 20,000 Instagram Accounts Hacked via AI Tool Abuse

Customer Loyalty Through Omnichannel Banking Excellence

Consultant mistakenly deleted a ton of data – but reported it as a bug

Cisco Live - how Cloud Control harnesses the power of agents in a post-Mythos world