How Storio rebuilt its observability to move at AI speed with Dynatrace – and why the hard part was cultural
Alex Hibbitt spends his days trying to prevent a certain kind of heartbreak. Someone sits down to build a photo book – a wedding, a new baby, a parent's 70th – puts 16 hours into it, and then the checkout fails. The moment is gone, the milestone missed.
Hibbitt is Senior Director of Engineering at Storio, the personalized-photo-products group formerly known as albelli-Photobox and parent to Photobox UK and Bonusprint. He explains:
We deal in people's memories, and memory is precious to individuals. If you have a bad experience with us because our platform has gone down and you've been building a creation for sixteen, seventeen hours, and you can't finish that and you miss somebody's birthday, that can be heartbreaking to an individual. That was simply not acceptable to us as an organization.
He's put a number on that reliability before. The save he's describing made his Perform session ...
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