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How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore | Amazon Web Services

This post is co-written with Kenneth Salmon, Edward Boswell, Jack Armstrong, Robert Bahn, and Nick Ciubotariu from ShipStation Global.

Answering the same IT questions and clearing routine tickets drains time that IT teams could spend elsewhere. To reclaim it, the ShipStation Global Engineering team built Deckhand, an AI-powered IT help desk agent for Slack, on Amazon Bedrock AgentCore.

ShipStation Global is the leading intelligent shipping and logistics platform for small and mid-sized shippers, and it operates on a simple belief: the more efficient its teams are, the better it delivers for customers. Deckhand puts that belief to work. It answers routine IT and company questions from a curated knowledge base, reads error-message screenshots, and creates and updates Jira Service Management tickets.

In this post, we discuss how ShipStation architected Deckhand, which resulted in resolving 97.5 percent of incoming channel queries while earning a 96 percent positive feedback rating...

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I tried out Apple’s HomeView smart display

Apple has just announced the HomeView, its first smart home display — and I just got hands-on with the device, which features a gorgeous 7-inch square touchscreen and built-in Siri AI. It’s designed as a smart home controller, personal assistant, and home hub for your household, so there was a

Apple finally enters the smart home hub market with $299 HomeView

Serving tech enthusiasts for over 25 years. TechSpot means tech analysis and advice you can trust. The big picture: Apple is finally entering the smart home hub market, more than 11 years after Amazon launched the Echo and almost exactly a decade after Google introduced its Nest devices. With a

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How to watch Atletico Madrid vs Man Utd: Live Streams & TV Channels for Champions League 2026/27

* Atletico Madrid vs Man Utd: Tuesday, October 13 at 8pm BST / 3pm ET * Streams: Paramount+(US) / Prime Video (UK) * Away from home? Use Norton VPN to unblock your live stream Watch Atletico Madrid vs Man Utd live streams as Michael Carrick takes his struggling side to the Spanish capital and

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GTA 6 will reportedly launch on PC in early 2027, and fans believe it's so Rockstar can avoid clashing with 'the PS5 emulator breathing down their necks'

* The PC version of Grand Theft Auto 6 will reportedly launch in early 2027, a few months after the console versions * Some fans believe a 2028 release was possible, but Rockstar Games has moved the PC release up * Fans speculate that Rockstar wants to get ahead of a potential PS5

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I tried out Apple’s HomeView smart display

Apple finally enters the smart home hub market with $299 HomeView

How to watch Atletico Madrid vs Man Utd: Live Streams & TV Channels for Champions League 2026/27

GTA 6 will reportedly launch on PC in early 2027, and fans believe it's so Rockstar can avoid clashing with 'the PS5 emulator breathing down their necks'