How Mobileye transformed support operations using Amazon Bedrock AgentCore | Amazon Web Services
What if deploying production-grade AI agents required zero infrastructure management, came with enterprise observability built-in, and worked easily with your existing on-premises systems?
Mobileye, the autonomous driving pioneer with more than 230 million EyeQ system-on-chips deployed across roughly 1,200 vehicle models worldwide, saw an opportunity to free skilled engineers from routine internal ticket status inquiries.
Mobileye’s Data Collection Processing pipeline ingests thousands of drive-recording sessions daily, generating a constant stream of status inquiries from engineers and data teams. Each inquiry previously required manual steps across multiple systems – identifying sessions, cross-referencing visualization tools, validating outputs, and reviewing logs – before composing a response. Using Amazon Bedrock AgentCore, Mobileye deployed an AI Support Agent that cut response times by 90% and exceeded 95% accuracy targets, with zero infrastructure overhead. The results were so compelling that Mobileye transformed AgentCore into a self-service platform for teams across the company to deploy their...
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