How Kotak Neo has built an agentic AI platform for enterprise scale
Across the BFSI sector, artificial intelligence is rapidly moving beyond experimentation. Yet for many organisations, the challenge no longer lies in developing AI use cases, it lies in deploying them responsibly within highly regulated environments. As enterprises begin adopting agentic AI, the focus is shifting from building individual applications to creating scalable platforms, governance frameworks and operational controls that allow AI to move confidently into production.
Kotak Securities is approaching this transition through a homegrown agentic AI platform designed to support multiple enterprise and customer-facing use cases while maintaining the governance expected in financial services.
In this exclusive interaction with Express Computer, Ashish Naik, Senior EVP – IT, Kotak Neo, discusses why the company has built its own AI platform, how it is creating reusable AI agents instead of isolated applications, the challenges of deploying AI in a regulated environment, and why governance, rather than technology that will...
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