How IskayPet unified corporate knowledge with Amazon Bedrock Managed Knowledge Bases | Amazon Web Services
IskayPet’s office teams had a knowledge challenge. Answers to everyday operational questions, such as a return policy, a veterinary protocol, or an onboarding step, lived in hundreds of Microsoft SharePoint documents spread across four languages and three countries. Finding the right information in large document repositories took a long time. Every new store, country, or procedure made the problem bigger.
Retrieval Augmented Generation (RAG) is the usual way to solve this. But running RAG in production normally means operating vector databases, embedding pipelines, and ingestion jobs yourself.
In this post, we show how IskayPet, a leading pet care company in Iberia, built a corporate knowledge assistant on Amazon Bedrock Managed Knowledge Bases. The assistant answers employee questions across retail operations, veterinary care, people and onboarding, and procurement, in four languages and across three countries, with no RAG infrastructure to manage. The team built the whole solution, from the store-facing frontend...
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