How Intuit built an agentic disaster recovery assistant with Amazon Bedrock | Amazon Web Services

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Disaster recovery (DR) at scale is hard. When thousands of microservices span multiple AWS Regions, coordinating a reliable failover becomes a major operational challenge. At Intuit, we operate at this scale. We support products that millions of people rely on to run their businesses and manage their finances. These include TurboTax, QuickBooks, Mailchimp, and Credit Karma. To close that gap, we built an agentic disaster recovery assistant with Amazon Bedrock. It builds on our existing centralized internal disaster recovery system called Ecosystem Wide Orchestrator Kit (EWOK). EWOK standardizes failover execution across compute, databases, networking, caches, and asynchronous workloads. Service owners declare recovery intent in YAML, and the EWOK system orchestrates the underlying infrastructure actions, reducing recovery times from several hours to about 20 minutes for supported workloads.

EWOK solved execution but not decision-making. Choosing which recovery workflow applies, and confirming an asset...

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