How companies weaponize the terms of service against you
Today, I’m talking with Brendan Ballou, founder of the Public Integrity Project and author of a new book, called When Companies Run the Courts, about the rise of forced arbitration.
Brendan’s actually been on the show before — his previous book, Plunder, was about private equity taking over huge swaths of American life, and that conversation is among our most popular episodes.
Forced arbitration is similarly everywhere in modern life. Deep in every single terms of service for almost any product you buy or service you use there’s a clause that says that by buying or using the thing, you’re giving up your right to join a class-action suit if something goes wrong and instead you and the company have to go to arbitration.
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