How CIOs can evaluate enterprise software vendors
Editor’s note: The following is a guest post from Sudhakar Shivaraju, VP, global real estate systems at JPMorgan Chase.
Most enterprise software evaluations start with a feature checklist and end with a decision that looks more confident than it actually is.
Having led formal vendor evaluations for enterprise systems twice in my career, in different industries and years apart, I’ve come to believe the real risk in these decisions isn’t picking the wrong vendor.
The real problems arise when leaders evaluate the wrong things, or weigh the right things incorrectly, for the actual constraints. But there’s one structure that, in my experience, holds up across very different organizational contexts.
Leaders should start by looking at functional domains that reflect real usage, not a generic feature list.
Rather than comparing vendors feature by feature, CIOs can break the evaluation into the domains that actually determine whether the system will work for...
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