How Canara HSBC Life is reimagining insurance through AI, cloud, and digital trust
In life insurance, technology is often discussed in terms of automation, analytics, and efficiency. But for Sachin Dutta, COO & Director – Technology at Canara HSBC Life Insurance, the real objective is far simpler: building trust.
Insurance remains one of the most trust-dependent products in financial services. Customers invest not for immediate gratification but for a promise that may be fulfilled years or even decades later. In such a business, technology succeeds only when it makes insurance easier to understand, simpler to buy, and more reliable to experience.
That philosophy has guided Canara HSBC Life’s digital transformation journey over the past several years—one that is increasingly reflected not only in customer experience but also in business performance.
The insurer closed FY26 with Individual Weighted Premium Income (WPI) of ₹2,593 crore, growing 19% year-on-year, while Value of New Business (VNB) grew 41% to ₹627 crore. Total premium income for the first...
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