How are GCCs evolving as strategic assets with capability advantages?
Global Capability Centres (GCCs) are rapidly evolving from cost-efficient delivery hubs into strategic engines of AI-led innovation and enterprise transformation. Today, success is measured not by headcount or cost savings, but by business outcomes, platform innovation, and AI adoption. In this interview, Singaravelu Ekambaram, SVP and Global Head of Delivery, Americas at Cognizant, shares how AI-first operating models, platform engineering, and outcome-driven leadership are reshaping the role of GCCs, and why India is at the forefront of this transformation.
How are GCCs moving from talent arbitrage to AI-driven value creation?
The shift is visible in what enterprises are now measuring. Today, the conversations I have with business leaders are about platform outcomes, AI adoption rates, and how directly the centre is influencing growth of the company and risk. That change in measurement reflects a change in ‘Human to AI leverage’.
What has made this possible is the move towards context-aware...
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