How AI Is redefining the technology backbone of BPM
By Akshay Chhabra, Chairman and Managing Director, 1Point1 Solutions
For decades, the global and domestic Business Process Management (BPM) sectors were primarily governed by the principles of cost efficiency and the consistent provision of high-quality services. During this period, clients transitioned from a mindset of “let’s do everything in-house” to one of “let’s focus only on what matters most in-house.”
Generally, BPM was driven by rules and meticulous standards to optimise predictability and service standards. In essence, this was a deterministic engine built for stable environments but brittle in the face of change. In the new era, AI is rewriting the very rules of BPM engagement and redefining subtleties such as efficiency and long-term business value.
What’s New?
For years, the BPM industry excelled at perfection by automating repetitive tasks. The industry took generally agreed-upon low-complexity, high-volume tasks and executed them at swifter speeds. India’s famed BPO and BPM industry...
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