How AI-First Banking is Changing the CIO’s Mandate

By Kishan Sundar, Senior Vice President & CTO, Maveric Systems

Every CIO I speak with is facing the same challenge. The board wants AI rolled out across the business, regulators expect every decision to be transparent and auditable, and the underlying technology was built for a time when systems followed predefined rules. Whether AI initiatives succeed or stall depends on how well banks can bridge the gap between the ambitions and the legacy architecture supporting them.

AI-first banking expands the CIO’s role. Going beyond keeping the systems running, CIOs are accountable for making sure AI-driven decisions are trustworthy, explainable, and defensible. The data reflects the gap: McKinsey’s State of AI research shows that 65% of organisations use generative AI regularly; however, adoption is only about one third at enterprise scale. The bigger challenge is scaling AI while maintaining quality, governance and regulatory compliance.

To make the transition credible, CIOs need...

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