How agents are taking on the orchestration layer - Agentforce Operations CEO Simon Mulcahy on processes designed around human capacity
How can agents orchestrate more process while keeping people in the judgment loop? That was the topic debated at last week’s Salesforce World Tour London event, which dove deeper into the question of how agentic AI can re-invent business processes from the ground up while keeping humans in the loop.
The session paired Zahra Bahrololoumi, EVP and CEO of Salesforce UK and Ireland, with Simon Mulcahy, CEO of Agentforce Operations and Chief Business Officer and GM of AI Labs. Mulcahy was a long-time Salesforce staffer who returned to the firm through its acquisition of Regrello, an AI-native process automation firm where he was president. Salesforce acquired the company in October 2025 and its technology now underpins Agentforce Operations, which targets middle- and back-office work across supply chain, procurement and finance.
Mulcahy has been exploring how improved integration, bolstered by agents, is enabling a state shift beyond existing Process. Improvement approaches...
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