How agentic AI is set to rewrite India’s BFSI back offices
By Arvind Subramanian, Managing Director India & EVP – Global Enterprise Strategy & Incubation at Iron Mountain
India’s banking, financial services and insurance (BFSI) sector is entering a new phase of AI adoption, moving beyond experimentation towards systems capable of executing and orchestrating complex workflows. This shift is particularly relevant to back-office operations, where large volumes of data, regulatory requirements, repetitive processes and legacy systems continue to create operational challenges.
In India, the opportunity is amplified by the rapid digitisation of financial services leveraging platforms such as Aadhaar, UPI, Account Aggregator and the Open Credit Enablement Network (OCEN), which have transformed how institutions manage customer interactions, transactions and compliance.
However, the potential of agentic AI depends on more than the sophistication of the technology. Its effectiveness ultimately rests on access to high-quality, trusted and well-governed data.
The advent of agentic AI in BFSI back offices
Across India’s BFSI sector, back-office...
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