High-value use cases lag behind enterprise AI hype
Dive Brief
Just 16% of companies say the tools are delivering significant, measurable impact as governance lags, according to Appian data.
Published May 6, 2026
Dive Brief:
- An AI success gap is emerging across enterprises, driven by a failure to fully integrate the tech into workflows, according to a Harvard Business Review Analytic Services survey commissioned by Appian published last week. The report surveyed 385 businesses using AI.
- To see true value-add, the report said businesses need to embed AI into operations from the ground up, and implement guardrails to safely guide the tech in high-level workflows. Among organizations embedding AI into processes, 71% reported moderate or substantial value, compared with an average of just 16% among the entire sample.
- “The true potential of AI can only be realized when it moves from a standalone tool to an embedded worker that drives revenue,” Matt Calkins, CEO of Appian, said in...
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