Hexaware Launches Tensai® for Reasoning Ops to Bring Agentic AI to Enterprise IT Operations
Hexaware Technologies, a global provider of IT solutions and services, today announced the launch of Tensai® for Reasoning Ops, the first generally available operating stage of its Tensai® Agentic ITOps platform. Agents read live operational signals, reason over enterprise context, and recommend evidence-backed actions, while human experts validate and execute. It is a first step toward operations that remove demand rather than simply resolve it faster.
For a decade, enterprises have relied on scripts and runbooks that automate tasks but cannot reason, interpret context, or work across systems—leaving fragmented tools, siloed knowledge, and a gap in system-level intelligence. Tensai® for Reasoning Ops closes this gap by grounding decisions in operational context from observability, configuration management database (CMDB), topology, change, and dependency data. In Tensai® for Reasoning Ops, agents reason across signals, context, and policy instead of relying solely on scripted automation. They run a continuous, governed loop that moves from...
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