Guide To Support Ticket Classification Using AI Automation Tools
If you’ve cleaned a support ticket export manually before, you’ll probably know that only a few rows are bothersome. A complaint by one person stated as "Can't get into my account again ugh", and another as "authentication failed after password reset" are technically the same but there is no signal for duplication in your spreadsheet. Ultimately, you scroll through two thousand entries, and find the ones that are in the ballpark of about a hundred that need attention.
The following guide fixes that scrolling using a Python script that reads a real CSV of tickets, cleans up the inconsistencies, and asks Claude about the rest. Anything Claude isn't sure about gets flagged for a human review.
You only need Python, a Claude API key, and about twenty minutes. I will even generate the messy test file for you, so you don't have to go find one. Plenty of AI automation...
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