Going from two to three - how enterprise apps are making space for AI
For decades, business software has been built around a relatively simple relationship. A person has a job to do, and an application provides the data, workflows, rules, and transactions needed to get it done.
Artificial Intelligence (AI) does not replace either side of that relationship, despite much of the discussion about autonomous agents suggesting that it might. Instead, it introduces a third participant with a different role to play.
Traditional enterprise applications are designed around defined data, rules, and workflows. AI introduces a different capability — it can interpret intent, reason across information, choose among possible actions, and adapt as circumstances change. That changes not only what enterprise applications can do, but also the role people play in directing and governing them.
People bring judgment, intent, and, crucially, accountability. Applications provide trusted business context — transactions, permissions, policies, workflows, and controls. AI can work across that context — reasoning about...
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