Goa Government introduces AI Chatbot on WhatsApp to enhance citizen service delivery

Building on the success of the AI-powered Web Chatbot on the Goa Online portal, the Department of Information Technology, Electronics & Communications (DITE&C), in collaboration with Goa Electronics Limited (GEL), has launched the AI-powered WhatsApp Chatbot for Goa Online services. This initiative extends government services to WhatsApp, further enhancing convenience and citizen-friendly access across the state.

While the Goa Online Web AI Chatbot marked an important milestone in the state’s digital governance journey by providing conversational, guided assistance, the new WhatsApp integration brings these essential services directly onto a platform citizens already use every day.

The launch took place at the hands of Hon’ble Chief Minister of Goa, Dr. Pramod Sawant, Hon’ble Minister for Information Technology, Electronics & Communications, Shri. Rohan Khaunte, Dr. Chandrakant Shetye, Hon’ble MLA of Bicholim & Chairman ITG, Shri. Govind Gaude, MLA of Priol, Shri. Kabir Shirgaonkar, Director, DITE&C, Smt. Revati Kumar, CEO, Goa Electronics Limited...

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