'Getting the job done should also be a natural thing': Zoom lays out its plans to use AI and context to be even more of a useful workplace assistant
Over the last few years, Zoom has probably had one of the most intriguing journeys in the business world.
After booming during the pandemic, the company has since expanded its offerings to cover a huge range of enterprise needs, with contact center services alongside traditional video conferencing and expanding AI tools.
As the company looks ahead to its new AI-enabled evolution, I went to the Zoom Experience Centre in London to find out more.
Refusal to compromise
“When we look at EMEA, we think the landscape is shifting in how organizations think about the technology they rely on,” Louise Newbury-Smith, Zoom’s Head of UKI, explains.
“For years, the pattern has been pretty similar, an organization would adopt a platform and then have to manipulate their own way of working around that platform - we really want to reverse that.”
“There is still some of that friction…(but) what’s changing is that...
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