Genesys Hack Exposes Customer Data From Internal Systems
Customer experience company Genesys says it has contained a cyberattack that involved unauthorized access to data.
Headquartered in Menlo Park, California, Genesys is a provider of customer experience and call center technology for mid-sized and large organizations.
On October 19, the company announced that hackers had accessed internal business systems, including a learning management system (LMS) and a customer relationship management (CRM) environment.
The Genesys Cloud, Genesys Engage, and Genesys Engage Cloud platforms have not been compromised, and the customer and partner data stored within those systems was not affected, it said.
As part of the incident, the attackers accessed and likely downloaded information such as “business and account information used to manage relationships with existing and prospective customers.”
The potentially compromised data includes names, phone numbers, business email addresses, job titles, company and account information, and other customer interaction information.
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Genesys immediately deployed containment...
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