Genesys expands forward-deployed engineering to accelerate enterprise agentic AI adoption
Genesys is expanding its forward-deployed engineering (FDE) capabilities to help enterprises deploy agentic AI across customer experience (CX) operations. The initiative will see its engineering teams work directly with customers to identify priority use cases, address integration and governance requirements, and move AI applications into production.
Forward-deployed engineers work alongside customer teams to develop and implement technology solutions within their existing business environments. The approach is intended to help organisations address technical and operational challenges that can delay the deployment of AI applications.
Engineering teams to support AI deployment
Genesys said its FDE teams will work with customers on high-value agentic AI use cases, combining technical expertise with knowledge of customer experience operations.
The expanded approach builds on the company’s Agentic Experience Labs and Experience Orchestration Plans, which are designed to help organisations identify use cases and develop roadmaps for CX transformation. FDE teams will then support the implementation of...
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