From technology adoption to business impact: Why enterprise transformation is entering a new phase
Enterprise technology is entering a more demanding phase. After years of heavy investment in cloud, data, AI and automation, organisations are increasingly being asked a harder question: what measurable business value is all this technology actually creating?
According to Chirag Dekate, VP Analyst at Gartner, the shift is no longer simply about adopting new technologies. The focus is moving towards how effectively organisations can integrate technology into business operations, decision-making and broader enterprise strategy.
The distinction matters because many organisations have already moved beyond experimentation. AI initiatives are expanding, automation is becoming embedded in workflows, and data is increasingly being treated as a strategic asset. Yet technology investments do not automatically translate into business outcomes.
Moving beyond the technology itself
One of the fundamental changes in the market is the growing expectation that technology should demonstrate a direct connection to business priorities.
For CIOs and technology leaders, this changes the...
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