From routing to reasoning - what it really takes to make AI work in enterprise software
There is a gap between what enterprise software vendors are promising and what their customers are actually experiencing. Vendors are talking about agentic futures and AI-first platforms. But for many organizations on the ground, the reality looks very different. An AI assistant is bolted onto a legacy system, doing light tasks in isolation, with no real sense of context.
This gap matters, and not enough vendors are being honest about it.
The reason the gap exists is architectural. Most AI added to enterprise software today is not reasoning. It is routing with better language. Understanding the difference, and what it actually takes to close it, is the question worth asking.
The expensive filing cabinet
Think about what an ERP systemactually is at its core. It records everything, every transaction, every invoice, every approval, but it has no knowledge of what it is recording. It is, in essence, a...
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