From faster claims to smarter risk: How AI is reshaping the insurance value chain
Kayzad Hiramanek, Chief Operating Officer, Edelweiss Life Insurance, on why the next phase of insurance technology is not simply about automation, but about connecting data, improving decision-making and knowing where human judgement still matters.
Insurance has traditionally been a business where technology operated behind the scenes—automating processes, improving efficiency and helping organisations manage large volumes of customer and policy data. But as artificial intelligence and machine learning move deeper into the insurance value chain, technology is beginning to influence not just how processes are executed, but how decisions are made.
For Kayzad Hiramanek, Chief Operating Officer, Edelweiss Life Insurance, that shift represents a fundamental change in the role of technology leadership. Having worked across sectors including telecom, hospitality and insurance, Hiramanek says one of the most important lessons from his career has been the need for organisations to continuously adapt.
“Every business obviously goes through its ups and downs, its...
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