From Digital Transformation to Digital Intelligence: How AI is redefining India’s public infrastructure
By Shreyas Ugemuge, Director & Chief of Staff , VIPL (Vidarbha Infotech Private Limited)
India’s digital public infrastructure journey has become one of the world’s most important large-scale governance changes. What started as a push to digitise paper-based systems and make services more accessible, has now become a considerably more sophisticated and meaningful phase. The focus is moving away from simple digitisation and even traditional digital transformation. The developing paradigm is what might best be called digital intelligence, where public systems are no longer simply digitised data stores, but adaptive, interconnected and insight-driven platforms capable of facilitating real-time governance.
The combination of artificial intelligence, cloud infrastructure and large-scale digital public platforms is driving this transformation. These technologies are revolutionising how governments work and the citizen experience of public services. Technology is no longer simply a back-end enabler of administrative operations but is more important to the making of decisions themselves....
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