From digital transformation to AI-led growth: Kotak Life’s blueprint for a customer-centric future
For Kotak Life Insurance, digital transformation is not about technology for technology’s sake. It is about making insurance simpler, more responsive and relevant while preserving the trust at the heart of the business. As AI, Generative AI and Agentic AI reshape everything from underwriting and claims to customer engagement and distributor productivity, Sourabh Chatterjee, CTO & Digital Transformation Officer, Kotak Life Insurance, believes the real opportunity lies in embedding technology into business processes to deliver measurable impact. His approach combines AI-led decision-making, data-driven personalisation, modern architecture and ecosystem partnerships, while keeping security, privacy, compliance and the customer firmly at the centre.
For Kotak Life Insurance, digital transformation is not about adopting technology for its own sake. It is about using technology to simplify the life insurance experience, strengthen decision-making and create measurable business value, without compromising the trust and customer-centricity that underpin the business.
At the centre of this...
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