From Digital India to Intelligent India: The next phase of India’s public digital infrastructure
By Shreyas Ugemuge, Director | VIPL (Vidarbha Infotech Private Limited)
India’s first decade of digital transformation was about building the rails. Aadhaar established a digital identity layer, UPI transformed payments, DigiLocker made documents portable, and GeM brought government procurement onto digital platforms. The larger achievement was not simply digitisation, but the creation of digital public infrastructure capable of operating at population scale.
The next phase is about what runs on those rails.
India now has an opportunity to move from digitising government processes to making them intelligent. The shift will be from systems that primarily record information to systems that can read, connect and reason over it. The objective is not to put more government services online, but to fundamentally improve how those services are delivered.
For a citizen, the difference could be as simple as this: Digital India put the form online. Intelligent India should be able to understand...
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