From Digital India to AI India: Adobe report shows Government’s next big transformation has begun
For nearly a decade, India’s digital governance story has been defined by scale. From Digital India and India Stack to Aadhaar, DigiLocker and UMANG, the government has built one of the world’s largest digital public infrastructures. The next phase, however, will be judged not by the number of services available online, but by how intelligently, seamlessly and personally citizens can access them.
That is the key takeaway from Adobe’s 2025 Digital Government Index (DGI) for India.
The report places India’s overall Digital Government Index score at 58.2, signalling a shift from large-scale digitisation towards creating integrated, accessible and AI-ready citizen services. Rather than measuring policy intent, the index evaluates how government websites perform across customer experience, digital self-service and site performance, while introducing AI readiness and personalization as new indicators of digital maturity.
The findings suggest that India’s digital foundations are strong, but the next gains will come from improving...
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