From cost centres to AI engines: How GCCs are driving enterprise reinvention
As GCCs move beyond their traditional role as cost and delivery hubs, they are increasingly becoming strategic engines for enterprise-wide transformation. The rise of AI and Agentic AI is accelerating this shift, pushing GCCs to rethink operating models, talent, data, governance and the very way work gets done. In this conversation, Sundeep Gandhi, Chief Commercial Officer – GCC, Accenture discusses what it takes to build an AI-native GCC, why agentic AI is becoming a priority, the challenges around talent and enterprise alignment, and how GCCs can translate AI investments into measurable business value.
GCCs have evolved from cost optimisation centers to strategic innovation hubs. As enterprises enter the AI era, how do you see the role of GCCs changing, and what defines an AI-native GCC?
GCCs are at an important inflection point. The conversation has moved beyond where work gets delivered to how these centers can help shape enterprise reinvention....
Copyright of this story solely belongs to expresscomputer.in. To see the full text click HERE
