From cost centre to innovation engine: How TELUS Digital is reimagining its India GCC for the AI era
India’s Global Capability Centres have moved well past their back-office origins, and few examples illustrate that shift as clearly as TELUS Digital’s growing footprint in the country. What was once a cost-driven delivery hub is now being positioned as the innovation core of the company’s global strategy — spanning cloud transformation, AI-powered engineering, and enterprise data solutions for clients around the world.
In this conversation with Express Computer, Kapil Uniyal, Head of Google Cloud Services & Digital Solutions and Vice President – APACA at TELUS Digital, unpacks what’s driving this evolution. He discusses how India’s talent depth and hyperscaler partnerships are reshaping the company’s “GCC++” model, why AI is pushing delivery organisations to rethink structure and success metrics altogether, and where TELUS Digital is placing its biggest bets — from AI-led learning platforms to building globally aware, unbiased AI systems. Looking ahead to 2030, Uniyal also outlines the role...
Copyright of this story solely belongs to expresscomputer.in. To see the full text click HERE
