From connected products to intelligent operations: How Kent RO is reimagining its business with AI
A water purifier has traditionally been judged by what it delivers at the tap. Increasingly, its value may also lie in what it tells its manufacturer: how a household uses it, when its filters need replacing, what water quality a customer prefers, and how the next generation of products should be designed.
For Kent RO Systems, whose businesses now span water purifiers, kitchen appliances, Kuhl BLDC fans, and Kent New Energy’s lithium batteries and hybrid inverters, that shift represents a much larger opportunity than predictive maintenance. It points towards a business in which connected products generate real-time intelligence, artificial intelligence (AI) accelerates product development, and automation reshapes everything from customer service to supply-chain planning.
“The moment your product gets installed, you start generating data,” says Dheeraj Muku, Head of Technology, Kent RO Systems. That data, he argues, can create a continuous feedback loop between the product in the market and...
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