From apprehension to AI agency: the leadership shift no one can outsource

As AI adoption accelerates, some workers will naturally feel apprehensive. Harvard Business Review found trust in employer-provided generative AI fell by 31% between May and July 2025, despite rising top-down pressure to leverage the technology and boost productivity. This shows a clear gap between leaders’ priorities, and those of their teams.

AI tools have the ability to lighten workloads across business units and drive measurable results: for instance, teams using AI as a core part of their sales functions were 65% more likely to increase win rates.

Yet narratives that frame AI squarely in terms of cost-cutting and headcount reduction are holding some employees back from embracing this technology despite the obvious upside.

EMEA General Manager & VP, Gong.

The conversation has shifted from speculation to execution, yet many organizations still struggle to move beyond isolated pilots. Closing that gap is a job leadership must prioritize to realize the...

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