FreJun and Teler Drive AI-Powered Enterprise Voice Innovation

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In this exclusive interview with Subhash Kalluri, Founder, FreJun, he explores how AI, voice infrastructure, and CRM integration are transforming enterprise communication. He discusses the evolution from structured business calling to AI-powered voice agents, the importance of interoperability and real-time data, and why voice infrastructure could become the next foundation for AI-to-AI communication.

IT Voice- As enterprise software becomes increasingly interconnected, how important is it for communication platforms to function as part of a broader business ecosystem rather than as standalone tools?

Subhash Kalluri-A phone line that just makes calls and stops there is a dead end. The moment communication has to serve a real workflow, it needs to talk to the CRM, the backend, whatever system holds the actual customer data, in real time. That’s the whole thesis behind Teler. We built it model-agnostic from day one so it plugs into any AI stack a team already...

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