Five Reliability Principles for Production AI Agents

A couple of months ago, I started developing Kept, an open-source post-order support agent for e-commerce stores that can perform sensitive actions (refunds, returns). Because of those sensitive actions, reliability has to be a core part of Kept. So, beyond getting it ready for production, Kept is my excuse for investing time and effort into researching what it means for an agent to have reliability at its core.

In the previous article, I described my first move: observability-first. Now the journey has reached the agent loop.

My objective with this article is to highlight 5 high-value ground rules that came out of my reliability-first approach and are usually missed when building agents (and that I would've missed as well, if not for my focus on reliability).

Some of the rules are about design, some are about implementation details. I recognize that today agents are built by other agents,...

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