Fellow Travelers (3/5) - is a tenfold productivity gain achievable as AI lets trivago move faster?
There are many aspirational goals laid at the door of AI investment, some realized, all too many not. At online travel platform provider trivago there’s a clear target, according to CEO Johannes Thomas:
Our ambition remains for our roughly 600 core talent to operate with the impact of 6,000.
So, enablement of a tenfold increase in productivity? That’s a big ask, but one that Thomas argues trivago is well-positioned to deliver on:
We believe our size puts us in a sweet spot for AI, and it gives us an unique opportunity to grow in a vast market. We are big enough to build our own infrastructure and small enough to move fast with a culture built on curiosity and speed.
The firm was founded 21 years ago with the mission to simplify hotel pricing. Today it serves customers in 190 countries worldwide with its most recent quarterly earnings turning in...
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