EY GDS on Agentic AI, AI Value and GCC Transformation

In this exclusive interview with Subish Ram, Digital Products & Services Leader, Enablement Services, EY GDS, we explore how organisations can turn AI investments into measurable business value and scale successful use cases across the enterprise. He discusses Agentic AI, responsible AI governance, workforce transformation, and the growing role of GCCs in building and taking AI capabilities from India to global markets.

IT Voice- AI investment is increasing, but so is the pressure to demonstrate returns. How should organisations decide where AI can create the most meaningful business value?

Subish Ram-Too often, organisations start with the technology and then go looking for a problem. I think it needs to be the other way around. The best AI investments are usually tied to long-standing business challenges, whether improving customer experience, reducing complexity, accelerating decisions or creating capacity for growth. If a problem matters to the business today and AI...

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